FAQs
WHERE ARE CRYSTALLINE SOUL PIECES MADE?
All Crystalline Soul pieces are hand selected and intuitively selected by Kris Star. Kris' supplier sources their crystals directly from the mines in various countries.
DO YOU SHIP WORLDWIDE?
Shipping is available outside the US to all countries where USPS is available. Shipping costs are calculated based on weight upon checkout.
HOW DO I CARE FOR MY CRYSTALLINE SOUL PIECES?
1. Leave your crystals outside at night during a full moon to cleanse and recharge your crystals.
2. Another way to cleanse your crystals is to burn sage or palo santo around them and envision the energy that is in within leaving.
3. It is not recommended to submerge your crystals in water, salt or harsh cleaners to wash/cleanse them. Placing them under the moonlight is more than enough to cleanse your crystals.
ARE YOUR PRODUCTS MADE FROM REAL CRYSTALS?
Yes, all of the crystals on The Crystalline Soul are made from their respective authentic materials. From Tourmaline to Malachite to Lepidolite, Kris guarantees the crystals in this shop are true and 100% authentic & ethically sourced. Some crystals are made from a mixed metal, comprised of a gold, silver, or platinum vapor and exposed to extreme temperatures in order to achieve their rainbow aura. She hand selects each piece to ensure its quality is up to The Crystalline Soul's standards.
WILL THE BRACELETS FIT MY WRIST?
All crystal bracelets are made with double elastic to ensure their durability and will fit most wrist sizes. Specific sizes are listed on their respective product pages.
HOW DO I SUBSCRIBE TO YOUR NEWSLETTER?
A pop-up should appear when you first hit the site, if not, scroll all the way down to the bottom of any page and enter your email address in the subscribe box!
ARE YOU ON SOCIAL MEDIA?
We sure are - hit us up!! Check out @thecrystallinesoul on Instagram
HOW LONG AFTER COMPLETING MY ORDER WILL IT BE DISPATCHED?
This all depends on the availability of the items you choose. If your orders are in stock Kris aims to have them prepared for dispatch within 1-7 days.
WHERE DO YOU SHIP TO?
Shipping is available world-wide! If your country isn't listed upon checkout, please email support@thecrystallinesoul.com to inquire. Shipping costs and delivery times vary depending on where in the world they're going. Domestic shipping in the USA takes approximately 2-7 days, international shipping takes approximately 7-21 days.
DO YOU ONLY SELL ONLINE / IS THERE SOMEWHERE I CAN VIEW THE PIECES PRIOR TO PURCHASING ONLINE?
As of right now, The Crystalline Soul operates predominantly online. Subscribe to the newsletter to make sure you don't miss each time we drop new crystals!
If you're interested in collaborating with us send an email to support@thecrystallinesoul.com to open up the discussion.
WHAT PAYMENT METHODS DO YOU ACCEPT?
All major credit cards and PayPal are accepted. Shop Pay installments is also a convenient option!